Store policy
Refund Policy
Refund and Return Policy
Apex Business Supplies Ltd
159 Hospital Street, Birmingham, B19 3XA, United Kingdom
At Apex Business Supplies Ltd, we aim to ensure your complete satisfaction with every purchase. Please review our returns policy below for guidance on how to return your items.
30-Day Return Policy
We offer a 30-day return period on all UK and international orders from the date of delivery.
Items must be returned in their original condition, unused, undamaged, and with all original packaging.
Condition of Returned Items
If returned products are damaged, used, or not in a resalable condition, a deduction may be applied to the refund.
All returned products will be inspected upon arrival before a refund is processed.
Customer Responsibility
If a return is due to a customer error (such as ordering the wrong item), the cost of return shipping is the responsibility of the customer.
Original shipping fees are non-refundable in these cases.
Exchanges
We do not accept exchanges. Please ensure your selection is correct before placing your order.
Refund Processing Time
Refunds are processed within 14 days after the returned items have been received and inspected.
Restocking Fee
No restocking fee will be charged on returned items.
How to Initiate a Return
To begin a return, please contact our customer service team with your order number and the reason for the return.
📧 Email: Accounts@apexbusinesssupplies.co.uk
📞 Phone: +44 7950 676723
💬 WhatsApp Support: +44 7950 676723
We will provide return instructions and support throughout the process.
Return Address
All returned items should be sent to the following address:
Returns Department
Apex Business Supplies Ltd
159 Hospital Street
Birmingham
B19 3XA
United Kingdom
Business Information
Company Name: Apex Business Supplies Ltd
VAT Number: GB 425770293